Terms of Service
Welcome to Turf Walk. These terms are an agreement between you and Kieran Horn, trading as Get Active Studios (“we”, “us”) about your use of the Turf Walk app and its services (“Turf Walk” or the “game”). By creating an account or playing, you agree to them. Please also read our Privacy Policy, which explains how we handle your information.
Your safety comes first
Turf Walk is played in the real world. You are responsible for your own safety and for following the law while you play. Always stay aware of your surroundings, look up from your phone near roads, cross only at proper crossings, keep to public paths, and never enter private property, railways, building sites or anywhere unsafe to reach anything in the game. Never use Turf Walk while driving or cycling. No part of the game is worth putting yourself or others at risk.
1. Who can play
You must be at least 13 years old to play. If you are under 18, you must have permission from a parent or guardian, who also agrees to these terms on your behalf and is responsible for any purchases you make.
2. Your account
- When you first open Turf Walk you get a guest account linked to your phone. If you lose or reset your phone without saving your account with Google or Apple, your progress cannot be recovered. Saving your account in Profile › Settings › Account lets you sign in again on any phone.
- Keep your sign-in secure. You are responsible for what happens on your account.
- One person, one account. Don’t share, sell or transfer accounts, and don’t use more than one account to gain an advantage.
- You can delete your account at any time in the app. Deletion is permanent and removes your progress, items and Gems.
3. Fair play and conduct
Turf Walk is about walking. To keep it fair and fun for everyone, you must not:
- use fake GPS, location spoofing, emulators or any tool that misrepresents where you are or how you are moving;
- claim turf from a car, bus, bike, scooter or any vehicle, or use anyone else to walk for you;
- use cheats, bots, scripts, modified versions of the app, or exploit bugs (please report them instead);
- access our servers other than through the app, or interfere with, overload or try to break the game or its security;
- harass, threaten, bully, stalk or impersonate anyone, or use the game to find or follow another player in real life;
- trespass, break the law, or put yourself or others in danger while playing;
- buy, sell or trade accounts, Gems or items for real money or anything outside the game.
Our systems check every claim automatically. Claims that fail these checks are refused, and we may take further action as described in section 9.
4. Names and content you create
Player names, clan names, clan tags and messages must not be offensive, hateful, sexual, threatening, misleading, or infringe anyone else’s rights, and must not contain personal information such as addresses or phone numbers. We filter names automatically and may change or remove any name or content that breaks these rules.
You keep any rights you have in content you create, and give us a worldwide, royalty-free licence to use, display and store it as needed to run the game. You can report players or content in the app; we review reports and act where appropriate.
5. Gems, items and purchases
- Gems are our in-game currency. You can earn them by playing and, where available, buy Gem packs through Google Play or the Apple App Store. Gems and in-game items (including shields, Capture Boosts, badges and cosmetics) are a limited licence to use them in the game. They are not your property, have no real-world monetary value, cannot be exchanged for money, and are not refundable except as stated below or required by law.
- Prices are shown in the app before you buy. Payments are handled by Google or Apple under their terms; we never see your payment details. Refund requests for purchases are handled by the store you bought from, in line with their policies and your legal rights.
- Gem packs are digital content supplied immediately. By buying, you ask us to supply them straight away and acknowledge that you lose the 14-day right to cancel once they have been added to your account. This does not affect your rights if the content is faulty.
- Limited edition cosmetics (sold for a limited time or in limited numbers) are one per player. You can sell yours to another player on the Market.
- Items found in the game are random; the chance of each type and rarity is set by the game and may change. Gems and items may be removed if obtained through cheating, bugs or chargebacks.
- If you delete your account, or we end it for a serious breach of these terms, any remaining Gems and items are lost.
- Pre-registration reward. If you pre-register for Turf Walk on Google Play while pre-registration is open, you can get a one-time reward: the Day One crest, the Day One name title and 1,000 Gems. It is free, is given once per Google Play account, and arrives the first time you open Turf Walk after launch on a phone signed in to that Google account (you’ll see a message in the game when it does). It goes to the Turf Walk account you are signed in to at that time, cannot be moved to another account, sold, traded or exchanged for money, and is otherwise covered by these terms like any other Gems and items. It is only available in countries where Turf Walk is offered on Google Play and to players old enough to play (see section 1). If something goes wrong and you don’t receive it, contact us with your Player ID.
6. The Market
You can trade eligible items with other players for Gems on the in-game Market. Trades are between players; we don’t guarantee that any item will sell or keep its value. Completed trades are final. Shop cosmetics are tied to your account and can’t be traded.
7. Our licence to you
Turf Walk, including its software, design, artwork, text and branding, belongs to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to download and use the app for your own non-commercial entertainment, in line with these terms. You must not copy, modify, sell, reverse engineer (except where the law allows), or create derivative works from the app.
Map data is © OpenStreetMap contributors and available under the Open Database Licence. Map tiles are provided by OpenFreeMap.
8. Changes to the game and these terms
Turf Walk is a live game. We may change, add or remove features, balance, items, prices and rules, and we may run limited-time events. Turf fades when it isn’t walked, and in-game items may expire or work differently over time as part of play.
We may update these terms. If changes are significant, we will tell you in the app before they take effect. If you don’t agree, you can stop playing and delete your account; continuing to play means you accept the updated terms.
9. Suspension and ending
We may warn you, reset progress gained unfairly, remove names or content, or suspend or close your account if you break these terms, if required by law, or to protect other players. Where reasonable, we will tell you why and give you a chance to respond. If you think we got it wrong, please contact us.
We may stop providing Turf Walk altogether. If we do, we will give you reasonable notice in the app where we can.
10. Our responsibility to you
We provide Turf Walk with reasonable care and skill, but we can’t promise it will always be available, error-free, or that map data, loot locations or the information shown will always be accurate. Places shown in the game are not an invitation to enter them, and conditions on the ground may differ from the map.
We are not responsible for loss or damage that was not reasonably foreseeable, or that results from you breaking these terms or the law, or from not following the safety guidance above. Our total liability to you for any claim related to Turf Walk is limited to the amount you paid us in the 12 months before the claim.
Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer. If you are a consumer, you have legal rights in relation to digital content that is faulty or not as described; these terms do not affect them.
11. App Store and Google Play
If you downloaded Turf Walk from the Apple App Store, you acknowledge that these terms are between you and us, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any claims relating to the app (including product liability, legal or regulatory claims, or intellectual-property claims). If the app fails to conform to any applicable warranty, you may notify Apple, which may refund the purchase price (if any); to the extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you are not in a country subject to a US Government embargo or on any US Government list of prohibited or restricted parties.
If you downloaded Turf Walk from Google Play, Google’s terms also apply to your use of Google Play.
12. General
- These terms, together with our Privacy Policy, are the whole agreement between you and us about Turf Walk.
- If any part of these terms is found unenforceable, the rest stays in effect.
- If we don’t enforce a right straight away, we can still enforce it later.
- We may transfer our rights and obligations under these terms to another organisation; your rights won’t be reduced.
- These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you also keep the protection of the mandatory laws of where you live and may bring a claim in your local courts.
Contact us
Questions about these terms? Contact Kieran Horn, trading as Get Active Studios at turfwalk.support@gmail.com.