Delete your account
You can delete your Turf Walk account and its data at any time. There are two ways to do it.
In the app (quickest)
- Open Turf Walk and go to Profile.
- Tap the settings button (top right), then Account.
- Tap Delete account, type DELETE to confirm, and tap the button.
Your account is deleted straight away.
By email (if you no longer have the app)
Email turfwalk.support@gmail.com with the subject Delete my account and include your Player ID (shown on your profile) or your player name. If you saved your account with Google, send the email from that Google address so we can confirm it’s yours.
We’ll delete your account within 30 days and email you when it’s done.
Delete some of your data (and keep your account)
You can remove some data at any time without deleting your account:
- Your home location (private zone): Profile › settings › Privacy › Private zone › Clear. It’s deleted from our servers straight away.
- Items: open the Vault, tap an item and choose Remove. Removed items are deleted for good.
- Players you’ve blocked: Profile › settings › Privacy › Blocked players › Unblock.
- Market listings: Market › My listings › Remove.
To have any other specific data deleted (for example your claim history or a report you sent), email turfwalk.support@gmail.com with the subject Delete some of my data, your Player ID and what you’d like removed. We’ll do it within 30 days and let you know. Records we must keep by law, such as purchase records, are kept without your name for as long as the law requires (normally six years in the UK).
What gets deleted
- Your profile, player name, Player ID and sign-in details
- Your Gems, items, badges, achievements and cosmetics
- The turf you hold, your claim history and your private zone (home location)
- Market listings, clan memberships, invites, applications, notifications and the players you’ve blocked
What we keep, and for how long
- Purchase records are kept as long as the law requires (normally six years in the UK), without your name.
- Reports about other players that you sent are kept for safety, without your details. Reports about you no longer show who you were.
- Crash reports (which never include your Player ID or location) are deleted automatically within 90 days.
Deleting your account can’t be undone. Gems and items bought with real money are lost when the account is deleted.
For more about how we handle your data, see our Privacy Policy.